This Support Policy describes the support you can expect from us in regards to Solvemint Services.
If you have any questions about this Support Policy or if you do not agree with it, please contact us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 28 May 2019.
By using any part of the Website or providing personal information to us, you consent to us to process it as set out in this Support Policy.
What Our Support Service Covers
We only support our Products, Subscription & Services, sold on www.solvemint.com. Our Support Service includes assistance with Products like courses, trainings, certifications access, accessing the website dashboard & e-learning platform login. If you need any other help, please first check the documentation and FAQs of the product. Your question might have been answered already. If it hasn’t, please submit a ticket by sending an email to [email protected]
What Our Support Service Does Not Cover
Our Support Service does not cover our Products supplied by Third Parties who are not our Resellers or Third Party products and services. We do not offer any Consulting as a service, apart from the product or services purchased. If you need professional help for building the PoC of your product or need some help in your life, please contact us. We might be able to connect you with the world-class professionals for the same.
Support Team Turnaround time
We take anywhere between 24 to 48 hours to respond to your queries posted on any platform such as email, facebook, twitter, Linkedin, Google+, Instagram, etc.. Fastest way to reach out to us is our email [email protected]